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Return Policy
At i-Pop Traditional Shopping, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return policy. Please review the following terms and conditions for returning an item.
1. Eligibility for Returns
Items must be returned within 14 days from the date of delivery.
The item must be unused, in its original condition, and with all original packaging and tags intact.
Certain items such as perishable goods, personal care products, and gift cards are non-returnable.
Products purchased during a sale or promotion may have different return conditions. Please check the specific terms at the time of purchase.
2. Return Process
To initiate a return, please follow these steps:
Contact our customer support team at customer@i-poptraditionalshopping.com with your order number and reason for return.
Our team will provide you with return instructions, including the return shipping address.
Securely package the item and send it using a trackable shipping method. We are not responsible for lost or damaged returns.
Once we receive and inspect the item, we will process your refund or exchange within 7-10 business days.
3. Refunds & Processing Time
Approved refunds will be issued to the original payment method used during purchase.
Shipping fees and handling charges are non-refundable, except in cases where we made an error.
If your return is denied due to non-compliance with our return policy, the item will be sent back to you at your expense.
4. Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.
Exchanges are subject to availability, and we recommend checking stock before returning your item.
5. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.
We will arrange for a replacement or a full refund at no additional cost to you.
Photos of the damaged or incorrect item may be required to process your claim.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item, defective product, etc.).
We recommend using a trackable shipping service to ensure your return is safely received.
7. Contact Us
If you have any questions regarding our Return Policy, please contact us
:Email: customer@i-poptraditionalshopping.com
Phone: +1 631-925-7203
Address: Broadway 21st Floor, New York, NY 10018, United States
Thank you for shopping with i-Pop Traditional Shopping! We appreciate your business and are here to assist you.
